Terms and Conditions

1. Who we are and who may use the service

Zephira.ai is a product and trading name of Global Data Intelligence Limited, a company registered in England and Wales, number 09410808, with its registered office at Artisans’ House, 7 Queensbridge, Northampton, Northamptonshire, NN4 7BF, United Kingdom. References to “Zephira”, “we”, “us” and “our” mean that company. Contact: office@zephira.ai; telephone +44 20 4551 1901.

Our services are offered for business and professional purposes. You must be at least 18 and authorised to act for the organisation placing the order. ‘Customer’ or ‘you’ means that organisation, or the individual acting in a business capacity. A business-use statement does not exclude any mandatory consumer rights that apply in fact.

2. Your agreement and orders

The agreement comprises the accepted order or checkout confirmation, these terms and any expressly incorporated schedules. A signed master agreement or negotiated order prevails over these website terms where they conflict. An executed data processing agreement controls its subject matter; mandatory data-transfer clauses take priority over conflicting terms. A privacy notice explains processing and is not a request for blanket consent.

Your order identifies the product, price, billing interval, allowance and any additional licence rights. A paid order is accepted when we confirm acceptance and activate the purchased access after payment verification, or as specified in a signed order. A payment receipt alone does not override fraud checks, account verification or the order’s scope. If we cannot accept an order after receiving payment, we will refund the amount for the unaccepted order.

Keep a copy of the order and the terms accepted. Free access is limited to the features and usage displayed at registration and does not become a paid subscription unless you expressly purchase one.

3. Accounts, team members and API credentials

Provide accurate business and account information and keep it current. Each person must use their own sign-in credentials. Team access is limited to the users, roles and organisation covered by the order. Authorised automated requests may use API keys within their permissions; permitting server-to-server API integration is not permission to share a user’s password.

Protect API keys, rotate or revoke compromised keys and notify us promptly of suspected unauthorised access. You are responsible for activity you authorise and for reasonable safeguards in your own systems. We remain responsible for our own obligations and failures. Do not create duplicate accounts or keys to circumvent a shared allowance.

4. Licence and permitted data use

Subject to payment and the agreed scope, we grant a non-exclusive licence to access the purchased service and use lawfully obtained outputs for your business workflows, including company research, due diligence, internal analytics, enrichment and integration through the documented APIs. The licence covers the purchased delivery methods, territories, volumes, users and use cases.

Resale, redistribution, embedding data in a customer-facing product, sublicensing, bulk redistribution and model training or fine-tuning must be expressly included in your order or another written licence. Where they are included, these terms do not remove those rights. Using a licensed record to answer a query or ground an authorised AI agent does not itself confer a separate right to train a general-purpose model on the dataset.

Retention and use of delivered data after expiry follow the applicable licence. Rights expressly granted to retain data survive as agreed. Where an order is silent, lawfully retained records may be kept for internal audit and legal compliance, but continued commercial use beyond the licence must be agreed. No right to continuing updates or service access survives expiry. Privacy rights and mandatory restrictions continue to apply to retained personal data.

Third-party source conditions or dataset-specific restrictions disclosed with an order remain applicable. Do not remove source, timestamp, attribution or rights information where supplied and required. We do not claim ownership of facts or third-party public records merely because we deliver them.

5. Responsible use

Follow our Acceptable Use Policy, applicable privacy and direct-marketing rules, sanctions, export controls and sector requirements. Do not scrape restricted interfaces, defeat authentication, evade limits, probe other customers’ data, deploy malware, or use the service for harassment, unlawful discrimination or deception.

Do not use Zephira as a consumer report or to determine a person’s eligibility for employment, housing, insurance or consumer credit under the US Fair Credit Reporting Act or equivalent regulated regimes unless a separate written agreement expressly supports that use and all applicable obligations are met. Do not assume a business-data licence authorises every use of information about directors, owners or sole traders.

Meaningful human review and appropriate verification are required before consequential decisions based on personal data. You remain responsible for any automated decision system you build, including its applicable legal basis, disclosures, impact assessment and rights of review.

6. Data quality, coverage and interpretation

Information is obtained from official registries, filings and identified enrichment sources and may be normalised, matched, translated or derived. Availability, historical depth and refresh timing vary by country, registry, entity and field. A missing record, unavailable field, incomplete ownership chain or unsuccessful match does not prove that a company or risk does not exist.

Registry data can be late, incomplete or incorrect. We use reasonable care in supplying the service, but do not guarantee a complete or continuously current record for every entity. Check source context, dates, identifiers, units and currency before relying on an output. Derived relationships, estimates and AI-generated interpretations require appropriate review.

Outputs support research and business decisions; they are not legal, tax, investment or regulated financial advice, a credit approval, a guarantee against fraud, or a certification of AML, sanctions or other regulatory compliance. Monitoring detects changes the service receives; it does not guarantee immediate detection of every event. Report a suspected error with the entity identifier and relevant source evidence.

7. Fees, tax and payment

The accepted order and checkout state the payable currency, price, billing interval and applicable tax. Website plan prices are in US dollars unless stated otherwise. Prices exclude applicable VAT or sales taxes unless expressly shown as inclusive. Do not rely on a monthly equivalent as the annual amount due: annual plans are charged the stated annual total in advance.

Stripe processes self-service payments and billing. Payment details are submitted to the payment provider; Zephira receives the transaction and subscription information needed to administer access. Invoice or bank-transfer arrangements require agreement. You must use a payment method you are authorised to use.

We may restrict unpaid services after payment failure and reasonable notice where practicable. We will not charge an undisclosed overage fee. A higher allowance, add-on or other paid change requires the price and basis to be agreed.

8. Renewal, cancellation and changes to plans

A recurring subscription renews for the billing interval accepted at checkout unless cancelled before renewal. Monthly and annual subscriptions have different commitments. Cancel through the Stripe billing portal accessible from the dashboard, or email office@zephira.ai before renewal if you cannot use the portal. Keep the cancellation confirmation; contact us promptly if it does not arrive.

Cancellation normally stops the next renewal and access continues to the paid-through date, unless lawful suspension or agreed immediate termination applies. Deleting an API key, not using the service, removing a card, or closing an application window does not cancel a subscription. Do not delete your account before resolving an active subscription.

Upgrades, downgrades and billing-interval changes follow the effective date and any proration displayed before confirmation. Use the billing portal for an existing subscription to avoid accidentally buying a second one. We will notify you of a material renewal price change before it applies and give you an opportunity to cancel renewal.

9. Allowances and free access

Your plan and API documentation define company-check allowances, daily request limits, rate limits and chargeable operations. Allowances may be shared across an account’s keys and users. The current self-service annual plans allocate twelve times the displayed monthly check volume across the paid annual period; monthly plans allocate the displayed volume across the paid monthly period. Daily and rate limits still apply. Remaining credits expire at the end of that allowance period unless the order expressly provides otherwise. A different signed or historical order keeps its agreed allowance.

The dashboard’s free allowance is currently three successful requests per UTC day shared by the account’s applicable trial activity. A free account does not include a guarantee of uninterrupted service, paid features or future free availability. Published free limits can change prospectively; purchased allowances follow the accepted order.

Failed, throttled or unauthorised requests and retries are treated according to the documented metering rules. Contact support with request identifiers if a charge or deduction appears wrong. We investigate and correct confirmed billing or metering errors.

10. Refunds and service issues

For business subscriptions, fees are generally non-refundable for voluntary early cancellation, non-use or unused allowance. This does not exclude refunds required by law, an agreed service commitment, duplicate or erroneous charges, or our failure to provide a paid service as agreed. The Billing and Refunds Policy explains how to request a review.

Where you validly terminate for our unremedied material breach, or we discontinue a prepaid service without your breach and cannot provide the agreed service, we will refund the unused prepaid portion attributable to that service, subject to any applicable signed agreement. An account suspension during a reasonable fraud investigation is not a determination that payment is forfeited.

11. Availability, support and changes

We provide services with reasonable skill and care and make reasonable efforts to resolve reported faults. Support hours, response targets, uptime guarantees and service credits apply only as expressly agreed. Necessary maintenance, source outages and emergency security work can affect availability. We will give reasonable advance notice of planned material disruption where practicable.

We may improve the service, correct errors and change technical implementation while respecting purchased contractual rights. We will give reasonable notice of a material API deprecation or material reduction in a paid service, except where urgent security or legal reasons require faster action. Existing contractual service remedies are not removed by this website update.

12. Privacy and the roles of the parties

Our Privacy Policy covers website visitors, account contacts, support records and individuals in company datasets. For the registry intelligence we independently collect and license, we and our customers ordinarily act as separate controllers for our respective processing. Buying data does not automatically make Zephira your processor or transfer your compliance responsibilities to us.

Where a contracted feature requires us to process customer-provided personal data solely on your documented instructions, the parties must agree the appropriate data processing terms and processing schedule before that processing starts. Our Data Protection page explains the distinction. Do not submit special-category data, criminal-offence data or unnecessary personal information through general enquiries or unsupported features.

You must have authority and an appropriate legal basis for data you submit, and give any required notices to your users and data subjects. A right to use a dataset does not waive an individual’s rights.

13. Confidentiality and customer information

Each party will protect the other’s non-public business information with reasonable care, use it only for the relationship and disclose it only to personnel, advisers and providers who need it and are under appropriate duties. Information independently developed, lawfully obtained without restriction or already public is excluded. Required legal disclosure is permitted, with prior notice where lawful.

You retain rights in information you submit. You grant us only the rights needed to deliver, secure and support the contracted service and meet legal obligations. We will not identify you as endorsing Zephira or publish your logo or a customer case study without appropriate permission. No promise that customer information is never shared overrides the necessary service-provider disclosures in the Privacy Policy.

14. Intellectual property and claims

Our software, brand, documentation and protectable database compilation rights belong to us or our licensors. You receive the licence expressly granted, not ownership of the service. We are responsible for holding the rights necessary to supply the licensed service. Source access does not by itself grant unrestricted downstream rights.

Notify us promptly of a third-party claim that authorised use of the supplied service infringes intellectual property rights, preserve evidence and reasonably cooperate. Any indemnity, defence procedure or enhanced remedy in your signed agreement or previously accepted terms continues to govern that agreement. These website terms do not create an unlimited indemnity by either party.

15. Suspension, termination and expiry

We may suspend access to address non-payment, credible misuse, compromised credentials, unlawful activity or a material security risk. Suspension should be proportionate; we will explain the reason and steps to restore access where lawful and practicable. Immediate action may be necessary to protect the service or comply with law.

Either party may terminate for a material breach that is not remedied within 30 days after written notice specifying the breach, or sooner where the breach cannot lawfully or reasonably be remedied. Insolvency-related termination is subject to applicable insolvency law and any restrictions on terminating supply.

At expiry, service access and updates end. Outstanding properly incurred fees remain payable; confidentiality, liability, accrued claims, privacy duties and expressly surviving data rights continue. Data return, deletion and permitted retention follow the applicable licence and any executed DPA; we do not require deletion of records the law requires you to keep.

16. Liability

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited. Nothing restricts an individual’s statutory data-protection rights or a regulator’s powers.

Subject to those exceptions and any different signed agreement, each party’s aggregate contractual and non-contractual liability arising from the affected service is limited to the fees paid for that service in the 12 months before the event giving rise to the claim. Neither party is liable for indirect or consequential loss to the extent permitted by law. Payment obligations for services properly supplied are not excused by this cap.

Any exclusion or limitation applies only so far as lawful and reasonable in the circumstances. These terms do not exclude our express obligations to exercise reasonable skill and care, correct confirmed billing errors, or provide expressly agreed remedies. We do not guarantee that data will be suitable for every specific decision.

17. Changes to these terms

We date and identify each version. Changes apply to new orders that incorporate the revised terms. A material change to an existing subscription requires the notice and acceptance mechanism in the existing agreement; ordinarily it takes effect at a notified renewal or by express agreement. We do not retrospectively remove purchased rights by replacing a web page.

Urgent changes required by law or to address a material security issue may take effect sooner where the contract and law permit. A signed enterprise agreement is not amended simply because these website terms change.

18. Other contract provisions

Neither party is liable for delay caused by events genuinely beyond its reasonable control, provided it takes reasonable steps to reduce the effect and informs the other party. This does not excuse already due payments or override mandatory obligations. Prolonged inability to deliver is addressed under the agreement’s termination and refund provisions.

Neither party may assign the agreement where consent is required by its terms or applicable law. A permitted successor must assume the relevant obligations. The agreement does not create a partnership, agency or employment relationship. Invalid provisions are severed only to the extent necessary; not enforcing a provision on one occasion does not waive it. No person other than a party has enforcement rights under the Contracts (Rights of Third Parties) Act 1999, except rights that cannot lawfully be excluded.

The agreed documents form the entire agreement for their subject matter, without excluding liability for fraud or overriding mandatory rights. Any different negotiated dispute-resolution or notice terms remain effective.

19. Notices, complaints and governing law

Send contractual notices, billing complaints and legal enquiries to office@zephira.ai, or by post to our registered office. State your business name, account email and order reference. Do not send passwords, API secrets or full card details. We may send service and contract notices to your registered account email; keep that address current.

The parties will first try in good faith to resolve a dispute through their authorised contacts. Unless a signed agreement provides otherwise, these terms are governed by English law and the courts of England and Wales have exclusive jurisdiction, subject to mandatory rights and jurisdiction rules that cannot be excluded. Privacy complaints can also be made directly to the relevant regulator.